Refund policy

We offer exchanges  within 30 days after your order has been delivered.Items must be unworn and in

their original condition to be eligible for an exchange.Due to the handcrafted nature of each item, refunds are not available for change of mind. 

To arrange an exchange  please email us at info.elveramaria@gmail.com to receive the correct returns form & return address details. 

Items sent without prior approval will be returned to sender.

Ensure return items are properly and securely packaged in their original packaging, including the ring / necklace / earring box.

Any goods received that do not comply will not be accepted.

We recommend sending return parcels via registered post/express post with tracking. 

**Elvera Maria  is not liable for lost or stolen parcels.

We do not provide return shipping labels or reimbursement for shipping costs.
All items sent back to us are at the expense of the sender.

CANCELLED ORDERS

DUE TO THE HANDCRAFTED NATURE OF OUR PRODUCTS, ORDERS CAN ONLY BE CANCELLED WITHIN 24 HOURS OF THE ORDER BEING PLACED

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalised items and/or products on sale. 

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
You must email info.elveramaria@gmail.com to get official approval and the correct return form before posting any item back. Unapproved returns will be sent back to the sender. Jewellery must be completely unworn, clean and in its original ring, necklace, earring box, 

Exclusions

Certain high -tier metals (specific 14ct and 18ct custom style)are entirely final sale and cannot be exchanged.

 

Refunds At Elvera Maria no refunds are available.Exchange or store credit only.Must be requested  within 30  days of delivery,Item must be unworn and in original packaging, including jewellery box.Shipping cost customers pay all return shipping costs and return labels are not provided.Approval required you must email info.elveramaria@gmail.com first to get a returns form and address before sending anything back.